Terms of service.

Driving Licence

  • It is a Legal Requirement for all candidates wanting to learn to drive that they must have in their possession, a provisional or full UK driver's licence. Lessons cannot be undertaken if the candidate does not possess a provisional licence or full UK driver's licence as this is a criminal offence.

  • All candidates must forward their licence details to their driving instructor before their first driving lesson. They also need to forward their national insurance number, and an electronic code from DVLA in order to access their electronic counterpart on their licence, to confirm their identity. (https://www.gov.uk/view-driving-licence)

  • Any candidate who can’t or doesn't produce their licence and national insurance number before their first driving lesson will be charged for that lesson, but will not be able to drive.

  • Any changes to your entitlement to drive, loss of licence or points accrued must be notified to us

  • Please bring your driving licence with you to every lesson

Fit to Drive

  • The pupil must not be under the influence of any alcohol, drugs or medication which may affect their driving.

  • You must also manage your sleep and stress levels so that you are ready to learn at the start of each lesson.

  • If a pupil is suspected of being under the influence the instructor reserves the right for their safety and that of other road users to cancel the lesson.

  • In doing so the lesson cancelled will be charged at the full rate of the hours booked.

Eyesight

  • You must be able to read a number plate from a distance of 20.5 metres.

Mobile Phones

  • When you enter the car to begin a lesson and throughout the lesson, your mobile must be set to airplane mode

Smoking or Vaping

  • The Delightful Driving School vehicles are all non-smoking and vape-free zones both in and around the cars

Suitable Clothing and Footwear

  • You must wear appropriate attire for safe driving including wearing safe shoes, no heels, flip flops, platforms etc

Fines & Points

  • Any fines or points accrued whilst you, the student, are on a driving lesson is your responsibility

Discrimination

  • Please talk and behave respectfully and without prejudice. We are an inclusive business and will not tolerate any form of discrimination.

Zero Tolerance

  • The Delightful Driving School has a Zero Tolerance policy. Any customers who become threatening, abusive, violent or harass any of our instructors, will be reported to the police. Their lesson and all future lesson's with the instructor and our Driving School will be terminated, with no refund.

Learning Process

  • We are driving coaches, you are an integral part of the learning process. You must turn up for lessons ready to be engaged and part of the learning process

Initial Assessment and Goal Setting

  • All students will have an initial 2-hour assessment lesson

  • Your driving goals and expectations will be discussed

  • Together we will create a plan to build your road skills, confidence and get you on the road

Lessons

Booking

  • To book a lesson call Sarah on 07359 830744 or Katherine on 07359 304066 between the hours of 8am and 8pm Monday-Sunday.

  • If we are unavailable please leave a message and we will speak to you as soon as we are able to

  • You can also ask for a call back via WhatsApp, or email hello@delightfuldrivingschool.co.uk

  • Bookings are non-transferable between students

Pricing

  • Our current pricing can be found on facebook or our website.

  • The Delightful Driving School is entitled to change offers and prices at any time

Payment

  • All customers are required to pay in advance for each lesson booking

  • Payment is due, in full, by BACS, within 24 hours of booking the lesson, failure to do so may result in your booking being cancelled.

  • Any booking that has not been paid in full 48 hours before the lesson will be cancelled.

  • Payments should be made to:
    Katherine Durio or Sarah Wren
    Sort Code: 60-09-27
    Account Number: 99271680
    Reference: Your Name & date of lesson

Cancellation or rearrangement of lessons

  • If you wish to cancel a lesson you must give a minimum of 48 hours' notice.

  • You must notify us by phone and actually speak with either Sarah or Katherine.

  • Failure to do so means you will still be charged the full amount for the lesson.

  • Likewise, if you wish to change the time of your lesson, you must do so at least 48 hours beforehand. Otherwise you will still be charged for the lesson

  • If you fail to turn up for a lesson, it is deemed that you have cancelled the lesson and you will be charged in full

Punctuality

  • You are responsible for punctual attendance of every lesson

  • Your instructor will wait for 10 minutes, if you are not available by this time it will be deemed that you have cancelled your lesson and payment will be charged in full

  • Your lesson finish time remains the same, extra time cannot be added for your late arrival.

Test Preparation and Test Days

  • Your pre-test assessment should be booked at least 72 hours before your test

  • If your instructor does not believe you are ready to take your test they reserve the right to cancel your test date booking with us. You are responsible for cancelling the booking with the DVSA

  • The DVSA requires a minimum of 3 full working days to cancel a test or you will lose your test fee

  • A 3-day notice period is also required to cancel the test day lesson and car fee, otherwise payment is due in full

  • Your driving test pre-assessment and test day must be booked with us as soon as you have a test date

  • Prices for our Driving Test day service are available on our price list Instructors

  • Cars: Our vehicles are modern and well presented. They are fitted with dual controls

  • Timekeeping : We cannot be held responsible for delays due to traffic. If a lesson start time is delayed due to us the pupil will be contacted in advance (safe use of phone permitting)

  • If possible, the missed time will be added to the end of your lesson or added to the next lesson booked

  • Cancellations: If your instructor needs to change a booking, they will give you, where possible, 24 hours notice.

Your Data

The Delightful Driving School is committed to protecting your privacy. We will only use the information that we hold about you lawfully, in accordance with the Data Protection Act 1998.

We will not sell or pass on your information to a third party.

Agreement

The pupil agrees to the terms and conditions above. Commencement of lessons demonstrates acceptance of these terms and conditions